Dear Life House Community,
Our mission at Life House has always been to make travel more meaningful and accessible. To us, meaning is found in the authentic experiences and human connections that make up our life stories. Our Houses, first and foremost, were designed to cultivate these connections for travelers and locals alike. The COVID-19 pandemic has made us all reconsider how we travel and interact with one another. In doing so, we have updated our booking policies and operations to ensure the safety, health, and well-being of our employees, guests, and community.
Here we’ve outlined steps we’ve taken in our commitment to cleanliness, plus information on our expected closures, cancellation policies, and of course, how to best enjoy your stay with us.
Effective as of August 1, 2020, visitors and returning residents will be subject to the updated COVID-19 travel order issued by the State of Massachusetts on July 24th, 2020. Under the updated travel order, visitors and returning residents must (a) complete the Massachusetts Travel Form before arrival in the state and (b) either quarantine for 14 days or produce a negative COVID-19 test result issued no longer than 72 hours before arrival. These requirements do not apply to visitors and returning residents who qualify under an exemption. At this time, visitors from the following “lower-risk states” qualify for an exemption and will not be required to complete the Massachusetts Travel Form or to comply with the quarantine and testing requirements: Connecticut, Maine, New Hampshire, New Jersey, New York, Rhode Island, and Vermont. For full details regarding the requirements under the Massachusetts Travel Advisory, including information related to exemptions from these requirements, please visit the official Mass.gov website for up-to-date information.
While our team is regularly deep cleaning bedrooms, lobbies, and restaurants, we have significantly amplified this effort. Specific steps that we are taking include:
Cleaning Protocols & Cleaning Products: Our Houses always use cleaning products and protocols which are effective against viruses, and we’ve amplified this effort.
Staff Health, Safety and Knowledge: The health, safety and knowledge of our staff are essential to us. Here are some ways we’re supporting them:
While we encourage all travelers to follow the CDC’s travel guidelines, we also understand that each person’s individual situation is different. If you do decide to stay with us, know that we will always do our best to keep you safe and healthy during your stay. Below are some travel suggestions and precautions we encourage you to take.
Internally at Life House, we believe in working together when faced with tough problems. The COVID-19 pandemic has certainly impacted all of us, as individuals and a collective, in unforeseen ways. And as such, we’ve rallied together, as we always do, to continue in our mission to bring meaning to the lives of our guests, our employees, our traveling community, and beyond.
In good health,